Questions, answered

No referral is needed. If your doctor or specialist has written you a referral, please forward it through to us before your consultation. A referral from your GP under a GP Chronic Condition Management Plan may unlock Medicare rebates for eligible chronic and complex conditions.

We have a live booking system, so you can book online 24/7. You can also call (02) 7265 1425 or email hello@basephysiotherapy.com.au.

This depends on your condition and goals. Your physio will outline an estimated plan after your first assessment.

Yes, we treat acute and overuse sports injuries including ACL, meniscus and running-related conditions.

TENS hire is available for 4 weeks ($75) or 6 weeks ($95). To reserve your machine, please email hello@basephysiotherapy.com.au.

Please wear or bring appropriate clothing to expose the area requiring treatment.

For Clinical Pilates sessions you must wear grippy socks for safety and hygiene. These can be purchased in the studio. Please bring water & a towel.

Please email us any relevant scans or reports before your initial consultation.

If you have a Medicare referral, please email this to us before your consult and bring your Medicare card on the day. If you have private health insurance, please bring your physical or digital card.

We are on level 1 of the Odeon building in Drummoyne, with a 62 space car park and free parking. There is also free parking on surrounding streets.

Google Maps address for the car park: IGA car park, 2 Marlborough St, Drummoyne NSW 2047.

You are more than welcome to bring your baby or kid to your Physiotherapy consultation.

We have a strict no animal policy.

No, you do not need to cancel.

All our prices are listed on our prices page. Yes, we take private health insurance.

Medicare supports physiotherapy services for patients with chronic and complex medical conditions through the GP Chronic Condition Management Plan (GPCCMP), commonly still called a Chronic Disease Management (CDM) or Enhanced Primary Care (EPC) plan. As we are a private clinic, you pay the full consultation fee at the time of your consultation and receive a rebate of $63.40. Please email us your GP plan and referral before your initial session so you receive your rebate the same day.

Credit/debit card or EFTPOS. Payment is due at the time of service, and you can claim on private health insurance on the spot.

Yes. We accept third party payments including patients on WorkCover, DVA and CTP. We will need a referral from your doctor and a Certificate of Capacity before your initial appointment. We accept privately paid NDIS clients too.

We have a strict cancellation policy: 24 hours' notice for Physiotherapy appointments and 12 hours' notice for semi-private Clinical Pilates classes. Late cancellations and no-shows are invoiced the full treatment fee.

Your session will end at the originally scheduled time and the full fee still applies. We recommend arriving at least 5 minutes early.

You'll need a 45-minute pre-class assessment first. We'll then recommend 1:1 sessions or a 4:1 semi-private class.

After your assessment, class packs and bookings are self-managed in the Pogozo app, which also shows the live timetable. Classes are pre-paid at booking.

Yes, an invoice is sent after each completed class so you can claim your rebate. Rebates can only be claimed once the class is completed.